Where did that message go?
Every conversation from every channel in one inbox, with a full history that survives when an employee is away.
All your channels in one inbox
How many customer messages slipped away this month?
Your customers message you on WhatsApp, Messenger, Instagram and TikTok. ITC‑CRM brings them all into one screen, answers with AI when nobody is on shift, and routes every conversation to the right employee — without losing a single message.
✓ 7-day free trial✓ No credit card✓ Android and web
Today's inbox
LiveConversations today312
New customers46
AI replies128
Avg. first reply40s
From chaos to a system
Every question you have about your customer conversations — answered
Instead of scattered apps and staff phones, ITC‑CRM gathers every channel into one screen with clear permissions.
Who answers this customer?
Automatic, even distribution across your team — each employee sees only what belongs to them.
And after hours?
The AI answers from your own business information and prices, and hands the conversation to a human when needed.
Which channel brings customers?
WhatsApp, Messenger, Instagram, TikTok, Telegram and your website chat — all measured.
Where is each customer in your pipeline?
Pipeline stages you name yourself, plus scheduled follow-ups so nobody is forgotten halfway.
What is your team actually doing?
First-reply time, conversations per employee, shifts and time off — all in front of you.
The message journey, in full
From an anonymous message to a customer on record
ITC‑CRM connects the message to its sender, to the employee who answered it and to the outcome — so you can see where selling stalls and what deserves more.
Try it on your customers01
The message arrives
From WhatsApp, Messenger, Instagram, TikTok or your website chat — into one inbox.
02
It is routed to an employee
Automatic, fair routing by shift and workload — or manual whenever you want to choose.
03
The AI replies
It answers from your business information and prices after hours, and hands over to a human at the first question that needs one.
04
It becomes a customer on record
A contact with a pipeline stage, a scheduled follow-up and notes — so a customer does not end at the last message.
Clear pricing, no surprises
Pick the plan that fits your team
Start with a free 7-day trial, then choose the plan that matches your headcount.
Trial
To try it on your real customers
Free/ 7 days
2 users
- One inbox for every channel
- 500 contacts · 100 active customers/month
- 50 AI replies per month
- WhatsApp Business API, Messenger, Instagram and TikTok
- One linked-device WhatsApp session
- Android app and web dashboard
- Data export and daily backup
Basic
For small and mid-size teams
$90/ month
5 users
- Everything in Trial
- Unlimited contacts · 1,000 active customers/month
- 2,000 AI replies per month
- Automation and routing rules
- Contracts and e-signature
- Priority support
Pro
For larger companies and sales teams
$180/ month
10 users
- Everything in Basic
- 2,500 active customers per month
- 5,000 AI replies per month
- Bulk campaigns
- Team performance and shift reports
- Highest support priority
Setup, step by step
Connect your channels and your website chat, step by step
We never ask for any account password. Connecting goes through Meta's and WhatsApp's own pages — you approve and grant access yourself.
Connect WhatsApp, Messenger, Instagram and TikTok
The connection is official, through Meta — no page or account password is ever shared.
1
Create your account and sign in
Create an ITC‑CRM account and start the free trial, then sign in from the browser or the Android app with the same details.
2
Open the channels page
In the dashboard open Settings → Channels, choose Add channeland pick the channel you want to connect.
3
Connect WhatsApp Business API
Click Connect WhatsAppand complete Meta's steps: choose the business account and the phone number, then verify it.
4
Or link WhatsApp by device
Choose Linked-device WhatsApp and scan the QR code with your phone, exactly as you would with WhatsApp Web.
5
Connect Messenger and Instagram
Click Connect Facebook pagethen pick the page and the Instagram account linked to it, and approve the permissions.
6
Route conversations to your team
In Settings → Employeesadd your employees and set each one's shift, then turn on automatic routing so every customer reaches the right person.
7
Turn on AI replies
On the AI page write your business information, prices and notes, and enable automatic replies for new conversations outside working hours.
8
Send your first test message
Message your own number or page from another account and confirm it landed in the inbox and that the right employee received it.
!
If nothing arrives: Check that the channel shows as Connected on the channels page, and that the WhatsApp number is not open in the regular WhatsApp app on the same phone.
Add ITC‑CRM chat to your website
WordPress, HTML, Laravel, Next.js or any system that lets you add code to the site head.
1
Open the integrations page
In the dashboard open Settings → Integrations, then choose Website chat and create a new integration.
2
Enter your domain
Type the domain exactly as it runs, e.g. example.com and www.example.com, then click Save. This field is what stops anyone else from using your widget on their site.
3
Copy the chat snippet
You get a single line for your site. Click Copy code and do not change it.
4
Paste it before the closing head tag
Paste it once before the </head> tag in your global template, so it loads on every page.
5
Publish and clear the cache
Save and publish, then clear your site cache and CDN if you use one, and confirm the code appears in the public page source.
6
Send a first test message
Open your site in a private window and send a message from the chat. It reaches the inbox within seconds.
<head>
...
<!-- paste the ITC‑CRM chat snippet here -->
</head>
...
<!-- paste the ITC‑CRM chat snippet here -->
</head>
WordPressPaste it in the theme header or via a code-insert plugin.
Laravel / PHPPut it in the global Layout or Header file.
Next.js / ReactAdd it to the root layout or Head, depending on your project.
ShopifyAdd it to theme.liquid before </head>.
Google Tag ManagerUse a Custom HTML tag if your site policy allows it.
Custom siteAsk your developer to put it in the global head on every page.
!
Important: Use each site's snippet on its own domain only. Do not copy it to another domain, and never put two copies on one page.
Make sure it all works
What happens after you connect?
Once a channel is connected, messages start landing in the inbox immediately, and contacts and reports build themselves.
1. Send a real messageFrom another account, not from the connected one.
2. Check the routingOpen the conversation and confirm it went to the right employee.
3. Try the AI replyMessage outside working hours and confirm the AI answered from your own business information.
4. Check the contactConfirm the customer appears on record with their stage and channel.
5. Set a follow-upSchedule a follow-up for your first important customer so you get a reminder on time.
6. Ask for help when you need itMessage us from the chat on this page and describe the problem — never share a password.
Work from anywhere
The app and the web dashboard
Follow your team's conversations from your phone, and open the full dashboard in the browser.
Get the ITC‑CRM app
Get notifications and reply to your customers from your phone, wherever you are.
iPhone version coming soonGet it on Google Play
Web dashboard
Every setting, report and campaign from the browser — nothing to install.
Start in minutes
Create your ITC‑CRM account and start the free trial
Seven full days on your real customers, no credit card. Setup takes under ten minutes, and your data leaves with you in one click if it is not for you.
✓ No credit card✓ Ten-minute setup✓ Export your data any time
ITC‑CRM is built by the International Technology Center (ITC) and lives at its official site itc-crm.com.
FAQ
Everything you need to know before you start
Does the free trial need a bank card?
No. You create the account and use ITC‑CRM for seven full days without entering any card.
Does it support WhatsApp, Messenger and Instagram together?
Yes. ITC‑CRM brings WhatsApp Business API, linked-device WhatsApp, Messenger, Instagram, TikTok, Telegram and your website chat into one inbox.
Does it reply to customers automatically?
Yes. The AI answers from the business information and prices you write yourself, and hands the conversation to an employee at the first question that needs a human.
How many employees can use it?
Trial is two users, Basic five and Pro ten. Each employee has their own login, permissions and shift.
Is my data still mine?
Yes. Data export is available on every plan, and backups run daily.
Stop chasing messages and start managing customers
Every channel on one screen, every conversation routed to the right employee, and every customer on a record that does not get lost.
Start your free trial